Zero tolerance policy

Last Updated: Wednesday, 27 September 2023

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

We reserve the right to issue warnings to patients who commit these types of behaviour. This can include us taking steps to have the patient removed from our list, without notice if that is appropriate to protect our staff.

Types of behaviour that are not acceptable at the surgery include:-

• Foul or abusive language including any language that likely to cause distress to a member of staff or another patient.
• Physical violence towards any member of or another patient.
• Racial abuse or any form of harassment.
• Damage to property.
• Obtaining drugs and/or medical services fraudulently.